You may have a tape, hard drive, or online backup. When did you check it last and actually restored data? How fast was this process? Did it work? Chances that your backups don’t work the way you imagined are extremely high. In our audits we often find backups that are incomplete and not up to date.

For instance, do you monitor your backup that it successfully completes every night? Is it configured properly that your backup can never be reached and destroyed by viruses or worms like the recent WannaCry ransomware? . What if your backup gets destroyed on site due to the flood, fire, etc. What if your data centre has a breach? Do they have a second location across the continent?

BAEX will design a backup solution for you that works guaranteed that you can continue your business without ANY risk. Yes, we know, other IT companies do the same, but do they monitor the backup regularly? We mean, daily, hourly, continuous? How often do they perform a trial restore? How long is it acceptable for you to have the data up and running again? What about encryption? The current standard for remote back up is 256-bit AES encryption technology. Do you know yours?

BAEX will customize the solution that keeps you safe… without surprises and without a steep price. Choose from a combination of Local Backup solution, Full Hosted Disaster Recovery Suite and Cloud Backup solutions at our own local Toronto datacenter.

Imagine you need to look up your client history and it’s not there. Or your field staff can’t get the information they need off your server? What about real disaster recovery? A disgruntled employee wiped your drive? Or your Server crashed and doesn’t run? When this happens, you don’t want to be in the shoes of your front line workers. What would you do? Many times employees reset the server and the network. This may work, but it could be a costly mistake.

Better to call us at BAEX, because in less than 15 minutes we’ll work on the problem and your customers won’t even know that you had a glitch. But even better, BAEX focuses on proactive wellness of your system. We will build you redundancies and we’ll monitor your system continuously that you won’t have any substantial downtime at all.

We often find slow networks, incorrect settings, inconsistent processes, and poor system planning as the most common reason for inefficient and slow systems. In our audits we see examples where staff has to walk to a different workstation to access a special label printer, download product scans into a spreadsheet and “massage” the data to match the inventory system etc. Why is there no seamless integration of all your processes, finances, HR, etc.? BAEX is all about maximizing your systems to integrate. We’ll speak with your internet provider, payment processing service etc. to make sure you and your staff can concentrate on your business. We’ll integrate your specific line of business software and advise you on hardware and software that match to your business goals.

Do you get regular updates for different applications like Adobe, Windows, Java, your system provider, your printer manufacturer, etc.? At least, these pop-up updates are bothersome and intrusive, at worst they bloat your system and eventually make it incompatible. But some updates are necessary and add safety to your system. You may be inclined to turn off all auto updates … but not so fast… you may need some. We at BAEX certainly can help you determine which updates you should download and which ones to avoid. It’s a service included for our Plan holders.

OK, you probably have antivirus software. You may believe that malware is easy to remove. You may be right, but hackers are becoming more sophisticated and find the smaller businesses a good target for ransomware. Remember the recent wannacry attack? Similar “worms” can be created quite quickly. Hackers freeze your data and request money to unlock it. They now target smaller companies like yours, because your system – and many other companies’ systems – are less protected targets with wide open doors. This type of crime is extremely lucrative, hard to prosecute and therefore on the rise. Industry espionage to midsize companies is also increasing. Would you want your competitors to know your future plans and strategies?

You may be familiar with Windows security patches. You may not know that many hackers learn about the loophole from the patch announcement and develop their malware to penetrate all those computers that haven’t installed the patches yet.

Constant monitoring and updating of computer security breaches is labour intensive and most small to midsized businesses don’t pay enough attention. A network can be infected from one minute to the next and remain, without professional vigilance, unnoticed.

Have you ever thought what damage employee owned devices can cause? With the rising trend of BYOD (Bring your own device) employees are interfacing with their private hardware into your systems and can easily extract or install unwanted data or code. You need to protect yourself. That’s where BAEX comes in. We’ll install apps allowing your employees to use their devices having access to your data and stay productive, while conforming to any OS. Enable greater control and security over imported devices.

With BAEX, you speak to the right person right away. Our technicians work in a team and we work internally in different tiers, but you won’t notice that, since all you need to do is contact your BAEX engineer, who will start looking at your problem within minutes. 85% of the time the problem gets fixed online while you can continue running your business. And since we have a team with a vast combined experience base, you’ll have access to all this knowledge from one person.

Incompatibilities depend on hardware, software and settings. A simple cable degradation can reduce your data throughput and slow your system down. Do you know which ones are in your setup? BAEX will audit your system and recommend the changes that will improve your system. We also offer to procure your hardware at very competitive prices. There’s no need for you to waste time with researching specs. Many do-it-yourselfers want to buy special deals for hardware. You’re welcome to do so, but one of our clients, who is a doctor compared it with the surgical patient bringing his pack of suture and forceps asking the doctor to use it during his surgery.

Because your website is likely stored on a host server outside of your physical business, most people are completely unaware and have no way to protect themselves. Even many IT service suppliers don’t consider this threat. But the risk stays with you and originates in your website design. What measures did you take that your website cannot be attacked? Do you know the code for your site? … That’s another rhetorical question. We really don’t mean you need to know the code. We have seen website attacks. BAEX will examine your website and initiate preventive measures. Because we have experience.

These vulnerabilities may exist in operating systems, service and application flaws, improper configurations, or risky end-user behaviour. BAEX does offer Vulnerability Assessment and Penetration Testing to find the loopholes.

Our security audits often reveal that staff without the proper authorization level can access critical data and parts of your systems. Do you have systems and protocols in place, giving and revoking the correct authority level for your team members? At BAEX, we unfortunately often find that your systems are not protected from your former and current staff. It is very disconcerting how easy critical data can be modified, altered, erased, or stolen by your staff. Our consultants will protect you.

Unauthorized system usage not only wastes employee time, and saps your network speed, but makes you vulnerable to web-based threats like malware. You might benefit from limiting internet access to only work – related sites. You’ll need to give different authorization levels to different people in order to block inappropriate website, protect your data, and protect your users on the entire network including remote users. BAEX can install tools that block certain activities for certain users and let you track what your people are doing. You let us know how much Big Brother you want to be and we’ll set the limits to your staff.

IT support doesn’t have to be expensive. It shouldn’t be. It is a business investment with a clear cost and benefit. As with anything else, if you are prepared and have a well planned system with proactive management, severe and costly can be avoided. That’s why most of our clients prefer a maintenance plan that protects you from system failure and costly surprises. But even, if you don’t like to commit to a plan, you’ll find that our fees are very competitive and after you tried our service you’ll wonder why you didn’t call us earlier. This isn’t to sound arrogant, but we know, our clients stay loyal, because they see that we give them good value for a fair price.

Check out our plans here